About the job

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.

Role

The goal of the Career Coach is to ensure students are supported as they start to think about their next professional steps and graduates are prepared and confident in their job search. A balance of ensuring that graduates are empowered to find jobs in a timely manner, as well as find roles that they are passionate about, is critical for this role. This is a full-time temporary role.

Job Requirements

We are looking for someone who:

* Wants to work in digital education, training and professional development. You have 2-4 years’ experience within digital recruitment, ideally within UX, Software Engineering or Data Analytics
* Values empathy and is highly compassionate. You’ll be providing support for adult students that are working hard to achieve their career goals. You’ll have the patience, kindness and good humour to ensure they feel supported every step of the way
* Enjoys administrative responsibilities, and operations-related work, (planning, scheduling, reviewing)
* Has a great eye for detail. Maybe you studied English at university or perhaps you just love a good book. You can spot a typo from 100 paces and take pride in having excellent written communication skills
* Is able to give constructive, positive feedback to people of diverse professional and life backgrounds
* Maintains a positive and solutions-focused attitude at all times, and remains calm and friendly under pressure.
* Is able to manage a large volume of requests and organise systems to keep track of students in various stages. Highly organised & data conscious.
* Is comfortable presenting both one-on-one and delivering to a large group.

Bonus

* You're interested about (and familiar with) the London tech and startup community.
* You know & love GA and have attended GA events, workshops or courses in the past.

Responsibilities

* Coach & Counselor - Ensure all job-seeking students & graduates have a smooth transition from the classroom to job seeking and that they feel supported during this process. Reduce anxiety for students & graduates around their job search through clear communication. Help students identify their personal goals to best impact their job search & educational experience.
* Content Delivery - Educate students & graduates of immersive programs on skills needed to perform an effective job search. Lead both recurring one-on-one and classroom based programming.
* Content Creation - Work with teams at GA that are responsible for curriculum to highlight updates as needed and create new student-facing resources. Be a key thought partner in the curriculum and resource creation.
* Risk Management - Track student progress and highlight to teammates and stakeholders when a student isn’t doing well or falling out of communication. Also, ensure that we’re putting quality, qualified grads into our community.

Competencies

* Motivating Others: Creates a climate in which people want to do their best; can assess each person’s hot button and use it to get the best out of them; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel their work is important; is someone people like working with.
* Innovation Management: Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.
* Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
* Organising: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.
* Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
* Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.
* Presentation Skills: Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organisation, on both cool data and hot and controversial topics; commands attention and can manage group processes during the presentation; can change tactics midstream when something isn’t working.
* Preferred, but not required: experience with Slack, Zoom, Google Meet, Canvas, Google Slides

Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.

United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.